Help & Support
Please see below for help articles and the FAQs. If you require additional support then please get in contact with us and we’ll be happy to help.
Do I Need To Register?
No, you do not need to register in order to purchase items, though you may find it useful, particularly when purchasing downloadable products as your account will keep track of your available downloads and you will be able to download them again directly from the website.
How Do I Download My Purchase?
If you checked out as a guest, the download link will be sent to you via the email address you supplied once your purchase has been processed.
If you registered or signed in, please visit the site, sign in again and visit the Downloads page.
If no download is available, please contact us.
What Are Your Shipping Rates?
Rates vary according to the shipping destination, and the particular items purchased. These costs are calculated as you add items to your cart, and can be viewed in your shopping cart
What Are Your Payment Options?
All payments are taken via PayPal. You can either pay with your PayPal account, or pay with a card if you don’t have a PayPal account.
In What Format Are Videos Supplied?
The film is supplied as an .MP4, which means that most common media viewing programmes should be able to view it.
If you have difficulty, or need a video player, we recommend that you download VLC Media Player for free.
I've Purchased A Download, When Can I Download It?
Once you make your purchase, the purchase will be put into a queue. Once payment has been confirmed the download will be made available. If you have not received your download link within 24 hours, please contact us.